Ordering & Shipping

Ordering

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information.

Our online stores use 128-Bit Secure Socket Layer encryption provided by Network Solutions for sensitive credit card information. When you utilize the check-out link you will reach our secure page (https://) for encrypted transfer of your credit card and billing information. You may verify our security encryption with the Network Solutions seal at the bottom of this page and all other pages found on our site.

In addition to online ordering, you may call, mail, email or fax your inquiry. We will prepare a cost quotation and contact you promptly. You are welcome to call us with any questions you may have. Our hours are 7:00 AM to 5:00 PM Monday through Friday and 10:00 AM to 4:00 PM on Saturday, Pacific Time Zone.

Payment Methods

We encourage you to feel comfortable using your credit card to conduct commerce on our site. We accept Visa, Mastercard, Discover and American Express. In addition, you may use Paypal to make your online purchases. If you wish, you may also send us a U.S. Postal Money Order or a personal check or company check. Orders paid by personal checks or company checks will delay your shipment as we must wait for your funds to clear before we ship any merchandise.

Sales Tax

Sales Tax will be collected for shipments to California, based on the tax rate of Orange County. If you will resell the items or are otherwise exempt, you can contact us to learn how to place orders where sales tax is not collected.

International Orders

For international orders the recipient is responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other clearance fees assessed at the border before delivery.

Shipping Information

Shipping charges are calculated on a per-product basis, determined by the weight and dimension of the package(s). We use real-time shipping charges provided by UPS/Fed-Ex and charge you the same price as the carriers charges us. In certain situations our manufacturers may decide to use independent commercial freight companies at their discretion.

We make every effort to ship in stock products within 72 hours. For certain items it may take longer. If an item is not in stock we will notify you and provide an estimated shipping date. Expedited shipping services & ground shipping are based on the date of shipment, not the date the order is placed. If you require an item immediately, we encourage you to call us to determine how soon we can ship the item.

Please inspect all items immediately upon delivery for any potential en route damage. For delivery and return/refund policies please view our online store policy.

Box Break

For select items we charge a "Box Break" fee. We understand customers have various projects with distinct measurements that may not always require a full box of molding profiles. For projects not requiring a full box of molding, you may buy only the amount you need or you may purchase a full box. If you decide to not purchase a full box we charge a nominal box break fee (usually $30). Not all items have a box break charge. Those items with a box break charge have a "Box Break Quantity" listed in the product's detail page. The quantity reflects how many molding profiles are packed per full box. There are no charges for items that do not have a "Box Break Quantity" listed.